Terms and Conditions

Caterham Cars Limited is a UK based company and complies with UK consumer law. This means that shopping with Caterham Cars is safe. You’ll get what you ordered and we’ll sort out any problems you have. Our Terms and Conditions do not affect your statutory rights.

Contact Us

The Caterham Experience is run by Caterham Cars Limited, Caterham House - Dialog, Fleming Way, Crawley, West Sussex, RH10 9NQ.  You can contact us by writing to us at our address, or by emailing us at: experience@caterham.com.

Our right to cancel an event

The Caterham Experience is run in most weather and refunds cannot be given in the event of adverse weather conditions occurring on the day of your experience. However, if the event is cancelled due to the venue deciding that it is unsafe for you to participate (usually only if there is ice, snow or very heavy fog) then a replacement voucher for an alternative experience date will be issued. If Caterham Cars cancels an event, for any reason, we will give you as much notice as possible and we will transfer your booking to another event, or issue you with a voucher to be used on an alternative date.  Your experience is valid for 12 months and can only be moved to another date within this time frame. Please note that refunds will not be issued and we will not reimburse any expenses in travelling to the venue in any circumstances. 

Your right to a refund

If you cancel your booking within 14 days of making it we will give you a full refund.  If you wish to cancel your booking after this 14 day period then we cannot offer you a refund, but we can allow you to amend your booking to a different date (subject to availability) on the terms below. Refunds can only be given to the payment card holder who made the booking. 

Your right to amend a booking

You can amend your booking to another date by informing the Caterham Experience team you want to do so by providing more than 48 hours’ notice before the event commences. Agreed amendments to your booking will incur an administration charge of £25.  New event dates will need to be agreed and adminstration fees paid at point of request to amend original booking.

Unfortunately, any notification less than, or within, 48 hours to the commencement of your event will not be applicable for modification.

Your booking is valid for 12 months; the booking can be moved only once to another date within the 12 month validation period. After the 12 month period has elapsed, your booking will expire and will be invalid with no refund applicable.

Safety

Our safety record is excellent and all our events are constantly assessed for Health and Safety compliance. However, all motorsport is dangerous and you will be required to adhere to the safety regulations on the day, including the wearing of a helmet whilst driving. All drivers and passengers will be required to sign an indemnity on the day. Under 18s must be accompanied by an adult who is authorised to sign an indemnity on their behalf.

Essential Documentation

You are required to bring your driving licence with you to the event, in order to fulfil the legal obligations of both the venue and Caterham Experience. It is the drivers responsibility to provide evidence of what vehicles can be driven and confirmation (or not) of any fixed penalty points held. Failure to produce such documentation could result in non-participation of activity or vehicle hire.

Non-driving guests

There is an additional charge of £5 per person for non-driving guests or £10 per person if you would like to include a light lunch. All non-driving guests and drivers will be required to sign an indemnity form at any Experience event to ensure they are made aware of the dangers of motorsport. They must also abide by any verbal or written instructions given to them by any member of the Caterham Experience team.  On a Circuit Experience, under 16s must remain in the garages at all times and are not allowed in the pit lane or pit wall at any time. 

Vouchers

All of our vouchers are valid for 12 months from the date of purchase and you must have redeemed your voucher and attended the experience before the expiry date. Vouchers cannot be extended, refunded, exchanged or transferred.

Pricing

All orders for Caterham Experience products include VAT (Value Added Tax) charged at the appropriate rate.   Caterham Cars Limited VAT number is 210 2991 96.  Whilst we do our best to ensure prices are up to date and correct, errors may occur and in this case you will be contacted before your order is confirmed.

Payment

Caterham Cars accept most major payment cards for online orders. You will be asked to enter your card details and the name and the address of the card holder when you place the order. These details will be checked and we may hold an order until we receive the correct details. You will be contacted if we find the card or address details to be incorrect. We only bill your card when your order is ready to be dispatched. Cash must have cleared into our account before you can attend a Caterham Experience event. 

Due to varying Exchange Rates all payments made to Caterham Cars must be in UK Pounds (£) Sterling.

Payment card security

We take online security extremely seriously and have taken several steps to ensure that your payment information is processed confidentially and accurately.

Caterham Cars offer the use of secure servers where information is protected by Secure Sockets Layer (SSL), the industry standard encryption technology. SSL works with Netscape Navigator, Microsoft Internet Explorer, AOL and other browsers. We also use a 3rd party payment card processing company called PROTEX. These security measures make it virtually impossible for unauthorised parties to read any information that you send us.

This means that there is no way that someone can obtain your payment card number from Caterham Cars so you can order with confidence!

Please be aware that in the interests of payment card security you may be contacted prior to the dispatch of your order with a request for additional information.

Privacy policy

Caterham Cars are committed to protecting your privacy. When you make an online order, we need to know your name, e-mail address, payment card billing address, delivery address, credit or debit card number and associated details. This allows us to process and fulfil your orders and to notify you about your order status. We will also require a land line telephone number in case we need to contact you and for international orders this number may be given to our couriers in order to help with the delivery of your goods. You have trusted us by giving us these details and Caterham Cars promise not to use these details for any other reason other than processing your order or informing you about the products and services of Caterham Cars Ltd. We will not pass any of your details on to third parties for profit or otherwise.

If you have an account but do not wish to receive weekly E-mails regarding the products and services of Caterham Cars you can be removed by emailing feedback@caterham.com, including the word “remove” in the subject line.

Cookies

Cookies are tiny text files, which are stored on your computer and the Caterham Cars website uses these files to remember what currency you want to view the site in, what items are in your basket and various other things which are all in place to make the site easier to use. All shopping websites use cookies and without them the site would not work.  We do not use any analytical cookies.  For more information about cookies please visit http://www.allaboutcookies.org/.

Stock levels

Caterham Cars updates the availability our events constantly. Events that are 'Sold Out' will be displayed as such. In the rare event of a problem with availability of an event marked 'Available', we will contact you. You may then wish to cancel the order or transfer your booking to another event.

Ownership of information

Caterham Cars creates the vast majority of pictures and descriptions for the website. This information is the copyright of Caterham Cars and may not be used by any other party without express permission of Caterham Cars. The Caterham Cars website is provided for use only for viewing by an end user. Taking of any content or prices by automated processes, such as spidering, will be deemed as a breach of copyright and is expressly forbidden except where specifically agreed with Caterham Cars.

Accuracy of information

We put a lot of time and effort into describing and photographing the products we sell. Although we aim that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that isn’t correct.

Changes

We reserve the right to change our Terms and Conditions from time to time.  If we decide to change our Terms and Conditions, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Site usage

Caterham Cars disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.  Caterham Cars does not endorse any links to other sites on this site.

Copyright

All pictures, material, code, intellectual property and descriptions are the property of Caterham Cars Limited. It may not be copied or used without express permission from us.

 

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